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Aug 4, 2017 1 min read

One Server Guarantees Handling of A Minimum of 25 Agents at a Line Ratio of 3:1

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1 min read • Aug 4, 2017

Moving from On-Site to Hosted or Hosted to On-Site

One of the features that sets VICIhost apart from its counterparts, is that we can move your system from being in form hardware at your set up location to a hosted location and the other way round, from VICIhost system to a premises VICIdial system. Since we are based on the V...

1 min read • Aug 4, 2017

Month-to-Month Terms, No Long-Term Contracts

At VICIhost, we never use high-pressure marketing tactics, we only provide month-to-month services. Therefore, if you feel like cancelling your service, you can easily do that within just a week’s notice. Together with the option of transferring your VICIdial system to your ha...

1 min read • Aug 4, 2017

Virtually Limitless Campaigns, Incoming Queues, IVRs, Lists, …

We serve some customers that have massive configurations. We have had a customer with more than 10,000 DIDs on just one system. Another one with more than 800 lists, another customer with more than 700 incoming lines, and another one with 400 campaigns. With VICIdial, the sky ...

1 min read • Aug 3, 2017

Zoiper Webphone on VICIhost

You can use the Zoiper Webphone with your VICIhost account at no extra cost and you can easily embed it right into the Agent Screen of your VICIdial. The fact that you aren’t required to configure on the Agent workstation may possibly be Zoiper Webphone’s best feature. This ca...

1 min read • Aug 3, 2017

Instant or Scheduled Website Call-backs in VICIdial

Whether you are looking to allow clients to schedule their incoming calls when it is convenient for them or you want to call hot web leads immediately, VICIdial’s API enables you to input records into your system so that you can carry out both of these and a lot more. The VICI...

3 min read • Aug 3, 2017

Real-Time Reports with ‘Click-to-Listen’ for Monitoring Agent Phone Calls in VICIdial

In businesses where the lead generation and the success of the business can only be measured the number of calls. It becomes very important to keep track of the incoming calls along with the number of calls you received per day. To make sure that you are keeping track, most co...

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1 min read • Aug 3, 2017

Broadcasting Messages and Internal Agent Chatting with VICIdial

VICIhost enables you to send messages as a manager to your agents, and the agents can also respond to you. Managers are allowed to send messages to every logged-in agent, a few agents of their choice or just a single agent if that is what they want. Agents are also allowed to ...

2 min read • Aug 3, 2017

Easy Calling Lists Importing by API, FTP Scheduling or Via the Web using VICIdial

There a number of different ways you can use to import your calling list into your VICIdial system. The simplest way is via our Web-based Lead Loader. Through this loader, you can choose the fields that you want to be imported and even save the mapping of your import as a temp...

1 min read • Aug 3, 2017

Integrated Web-Based Agent Phone with VICIdial

You can gain access to our Web-Based Agent phone using your VICIhost account. This phone has the ability to operate as an integrated unit of the Agent Screen of VICICdial on any agent workstation that is based on the Windows platform. Moreover, unlike the majority of software ...