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Aug 3, 2017 1 min read

Working Remotely Using VICIdial

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3 min read • Aug 3, 2017

Scheduled Call-backs On VICIdial: Anyone and Agent-Only

      When it comes to customer support, you want a full solution that can help your reps minimize the call handling time and response time. This means you need to aim for a solution that offers a calling option, contact import, and export option along with a ca...

2 min read • Aug 3, 2017

VICIdial Integrated Call Recording

VICIdial comes with Full Featured Call Recording built in. With this, you are able to automatically record all call being received by the agents or allow the agents control over when they can start or stop recording calls. You can also record incoming calls as they come in to ...

2 min read • Aug 3, 2017

VICIdial Three-Way Calling within the Agent Screen

An agent can make a call to a third-party while he/she is on another phone call with a client in the agent screen and they can all conference together with the client the agent was talking to. This call to a third-party can be made with the current client live on the line or o...

2 min read • Aug 3, 2017

Types of Outgoing Dialling in VICIdial

There are three main outbound dialling types in VICIdial, they are: Predictive, Broadcast and Agent-Controlled Dialling. 1. Predictive Dialling: this enables the system to calculate the amount of telephone calls it thinks it should make so as to keep the call agents occupied w...

3 min read • Aug 3, 2017

Agent Ranking with Skills-Based Routing in VICIdial

When it comes to Agent Ranking and Skill-Based Routing, calls and emails can be forwarded to agents who have the ability to handle them effectively with the highest level of efficiency based on their skills. For instance, assume we have 3 agents working in the call center at A...

5 min read • Aug 3, 2017

All You Need To Know About Vicidial

What is Vicidial? Vicidial is a dialler in which: agents log in, managers load some leads into it and then it makes calls to the leads so that the agents can communicate with them. When a phone call is picked up, Vicidial indicates the details of the lead (e.g. name and addres...

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3 min read • Aug 3, 2017

Vicidial Training

Our Training Team consists of highly experienced call centre specialists with a minimum of a decade of practice working in Call Centres. Each of them has worked with several platforms and this gives us an opportunity to provide thorough and accurate training. Every course come...

2 min read • Aug 3, 2017

Vicidial Support Packages

Vicidial Support – Hourly, Monthly and Premium We are dedicated to providing support for Vicidial 24/7. Our engineering team consistently monitors calls from our customer care centres in order to make the necessary changes for them. Because of that, our workforce is exceptiona...

2 min read • Aug 3, 2017

Vicidial Servers Configuration

We have specifically configured our Vicidial Servers for optimal performance. We have racked up our servers in Manchester Science Park at the Melbourne Server Hosting which is right above the major internet hub of the North West. We utilize a Storage Area Network that is linke...